St Bruno's Group of Companies is committed to responsible professional trade, transparent product information and destination-specific regulatory checks.
Professional-use-only products
Products classified as prescription medicines, medical devices, injectables or otherwise restricted may be supplied only to appropriately licensed buyers and only where purchase, importation, possession and professional use are lawful. Eligibility documentation may be required before an order is approved.
Product and market verification
A product’s regulatory status can differ by country, formulation, indication, manufacturer, labelling and importer. A mark or registration accepted in one market does not automatically authorise sale or use in another. Before ordering, buyers must confirm the exact product’s status with the competent authority and comply with local registration, prescription, import and advertising rules.
Buyer responsibilities
- Maintain current professional licences and business registrations.
- Obtain permits, prescriptions and import approvals where required.
- Use qualified staff and suitable storage facilities.
- Follow manufacturer instructions and adverse-event rules.
Store controls
- Review destination and order information.
- Request professional or business documentation where needed.
- Decline orders that present legal, safety or verification concerns.
- Keep customer-service and transaction records as required.
Authenticity, labelling and traceability
Products should remain in original manufacturer packaging with batch, expiry and identification information intact. Buyers should inspect labels and packaging on receipt, maintain traceability records and report suspected counterfeiting or tampering immediately.
Storage and distribution
Storage and transport must follow the conditions stated by the manufacturer. Qualified buyers are responsible for maintaining suitable facilities, temperature records where applicable, stock rotation, access control and safe disposal procedures.
Marketing and medical claims
Website content is commercial product information and is not a substitute for approved labelling, clinical guidance or professional judgement. Buyers and resellers must not make unapproved therapeutic claims, promote prescription-only products directly to consumers where prohibited, or use product content in a misleading way.
Customs, sanctions and restricted destinations
Orders may be screened for destination restrictions, sanctions, denied parties and carrier limitations. The buyer must provide accurate end-user and destination information and must not divert products to an unauthorised person, country or use.
Adverse events, complaints and recalls
Product complaints should include the order number, product name, manufacturer, batch or lot number, expiry date, photographs and a clear description. Suspected adverse events must be managed by qualified professionals and reported to the manufacturer and competent authority where required. Recall instructions must be followed promptly.
Country-specific advice
Because rules change and differ by jurisdiction, consult the destination-country medicines, medical-device, customs and professional-licensing authorities before ordering. Contact our team for commercial documentation, but obtain independent regulatory or legal advice when required.