These Terms of Service govern use of stbrunodermalfiller.com and orders placed with St Bruno's Group of Companies.
1. Definitions and agreement
“Buyer” means the person or organisation using the website or placing an order. “Goods” means products listed on the website. “Seller” means St Bruno's Group of Companies. These Terms, together with the Privacy, Shipping, Refund and Compliance policies, form the agreement for website use and accepted orders.
2. Professional eligibility and lawful purchase
Restricted goods are intended only for appropriately licensed healthcare professionals, authorised clinics and eligible trade buyers. The buyer confirms that purchase, importation, possession and use are lawful in the destination and that all required licences, prescriptions and permits are maintained. False eligibility information may result in cancellation.
3. Seller’s role and no medical advice
The Seller operates the website, coordinates customer support, confirms payment and arranges fulfilment with third parties. The Seller does not diagnose, prescribe, train practitioners, select treatment for patients or replace manufacturer instructions and professional judgement.
4. Product information
Images and descriptions are provided for identification and general commercial information. Packaging, formulation, labelling or specifications may be updated by the manufacturer. The buyer must inspect the exact item received and review approved manufacturer information before use.
5. Orders and acceptance
Submitting an order is an offer to buy. Automated confirmation is not final acceptance. Acceptance occurs only after stock, price, payment, buyer information, professional verification and destination restrictions have been reviewed. We may limit quantity, request clarification or cancel an order and refund cleared funds when fulfilment is not possible.
6. Prices and payment
- Prices may change before an order is accepted.
- Shipping, insurance, customs, tax, bank and currency-conversion charges may be separate.
- Orders are normally dispatched only after full cleared payment.
- The buyer must use accurate payment information and any requested order reference.
- Chargebacks or payment disputes should not be used to bypass the published claim process where a direct resolution remains available.
7. Shipping, customs and risk
Delivery estimates are not guarantees. The buyer must provide accurate delivery details and cooperate with carriers and customs. Import legality, permits, duties and taxes are the buyer’s responsibility. Risk transfers as required by applicable law and the selected delivery arrangement.
8. Inspection, claims and returns
The parcel and products must be inspected promptly. Wrong, missing, damaged or defective-item claims must follow the Refund Policy deadlines and evidence requirements. Opened, used, altered, temperature-compromised or improperly stored goods may be ineligible for return.
9. Responsible use
Qualified buyers are responsible for product selection, patient assessment, informed consent, storage, preparation, administration, records, follow-up, adverse-event reporting and compliance with manufacturer instructions and professional standards.
10. Reviews and submitted content
Reviews and other submitted content must be genuine, relevant, respectful and free of confidential patient information, unlawful claims and third-party rights violations. By submitting content, the user grants permission to display and moderate it for website and marketing purposes, subject to applicable law.
11. Intellectual property and prohibited use
Users must not copy the website for commercial use, scrape it excessively, interfere with security, impersonate another person, submit false documents, use the site for unlawful transactions or attempt unauthorised access.
12. Warranties and liability
Nothing excludes liability that cannot lawfully be excluded. To the maximum extent permitted by law, the Seller is not responsible for losses caused by unauthorised use, clinical decisions, failure to follow instructions, unlawful importation, customs action, inaccurate customer information or events outside reasonable control.
13. Changes, suspension and termination
We may update the website and these Terms for future use, restrict access, suspend an account or cancel an order where security, fraud, compliance or operational concerns exist.
14. Governing law and contact
Mandatory consumer and data-protection law continues to apply. Where legally permitted, these Terms are governed by the laws of Pennsylvania, United States. Contact info@stbrunodermalfiller.com with questions.