This Refund, Return and Replacement Policy applies to orders placed with My Blog.
1. Policy scope
We review claims involving an incorrect product, an item missing from the parcel, visible transit damage, a verified product defect, duplicate payment or an order cancelled before dispatch. A treatment result, personal preference or unauthorised use is not by itself evidence of a product defect.
2. Claim deadlines
- Visible damage should be reported within 48 hours where possible.
- Wrong, missing or damaged-item claims must be submitted no later than 14 calendar days after recorded delivery, unless mandatory law provides a longer period.
- A cancellation request must reach us before the order enters dispatch processing.
- A delayed claim may be refused when the delay prevents a reliable investigation.
3. Evidence required
- Order number and checkout email address.
- Photographs of the outer parcel, shipping label, internal packaging and affected product.
- Batch or lot number, expiry date and product name.
- An uninterrupted unboxing video for missing or incorrect-item claims when reasonably available.
- A written description and any carrier damage report requested by support.
4. Product condition
Keep the product, label and all packaging until the claim is closed. Do not open, use, reconstitute, alter, administer or dispose of the affected item unless written instructions say otherwise. Temperature-sensitive products must be stored according to the manufacturer’s requirements immediately after delivery.
5. Returns and exclusions
For safety, hygiene and traceability reasons, opened, used, reconstituted, temperature-compromised, personalised, short-dated, clearance or improperly stored products are normally non-returnable. Change-of-mind returns are accepted only where required by law or expressly approved in writing and must remain sealed, unused and saleable.
6. Duplicate payments and orders
A verified duplicate payment may be refunded to the original payment method or resolved by an agreed store credit. When duplicate orders are placed, fulfilment may be paused while we request confirmation. Bank, intermediary and currency-conversion charges are outside our control unless confirmed otherwise in writing.
7. Available resolutions
After review, an approved claim may be resolved with a replacement, partial refund, full refund of the affected item or store credit. The remedy depends on evidence, stock, product condition, applicable law and the original payment method.
8. Return shipping
Do not send a product back without written return instructions. When our verified error caused the return, we will provide a return method or reasonable reimbursement instructions. For an approved change-of-mind return, the buyer normally pays tracked return shipping.
9. Refund processing
Approved refunds are submitted after the investigation or returned-item inspection. Payment providers and banks control when the funds appear. The buyer is responsible for providing accurate refund-account information where an alternative method is agreed.
10. Submit a claim
Email info@stbrunodermalfiller.com with the subject “Order claim – [order number]”. Include all required evidence in the first message where possible. We aim to acknowledge complete claims promptly and normally provide an initial decision within 5–7 business days.